Frequently Asked Questions

Government Buyers, We’re Ready for You
ProPac is familiar with government purchasing practices. We accept Purchase Orders and requisitions, as well as “P” cards. Please call, fax or e-mail if there are any billing details we should be aware of. • If you need help processing grants and need quotes or invoices, we can assist you there as well.
Check Order Status
Want to check the status of your order? Register at ProPacUSA.com and you can track your package with UPS for most orders. Click here to register. Already reg- istered? Click here to sign in. If you placed your order as a guest, please contact our customer service agents via phone: 1-800-345-3036 or via email: info@CERT-Kits.com to track your order.
Check Order Status
Want to check the status of your order? Register at ProPacUSA.com and you can track your package with UPS for most orders. Click here to register. Already reg- istered? Click here to sign in. If you placed your order as a guest, please contact our customer service agents via phone: 1-800-345-3036 or via email: info@CERT-Kits.com to track your order.
Order Tracking
You may check the status of your ProPac orders by logging into your account. If you have an outstanding order, you will see its details. If you have more than one outstanding order, you may go to your Order History page, where you will see orders from the past six months. From there, you can click on a specific order to see its details. On the Order Details page, you will see all items in the order, along with the shipping address, shipping method, payment details and any return or exchange information. On the Shipment Summary, you will also see the current status and details from the shipping carrier’s tracking service for each package. Occasionally, we may send an order in multiple packages.
Guest Ordering
Yes, you can. You can also check your order status via a customer service agent (telephone or email) or online, without registering. Registering will give you access to more detailed information about your order.
Your Privacy
Your privacy is very important to us. Personal information is stored securely and can only be accessed when a user provides the correct user name and password. After providing your password, you can edit or delete information from your profile at any time. This can be done through the My Account Link.
Site Security
We use the Secure Socket Layer (SSL) protocol to protect the security of your personal information. SSL technology encrypts your information to protect it from being accessed by anyone other than ProPac.
Marketing and Email Promotions
Yes. When you register or place an order with us, you are automatically added to our mailing list. You can be removed from this list by clicking on the “to be removed click here” link on the email promotion or by calling 1-800-345-3036.